Refund Policy

Act and Ascend
Last Updated: 02 December 2025

1. General

All bookings and payments for services provided by Act and Ascend, including adventure-based wellbeing activities and psychology tutoring sessions, are processed online via Wix.

This Refund Policy explains the circumstances under which refunds are provided.

2. Cancellation by You

More than 7 days:100% of booking fee

Less than 7 days: 50% of booking fee

Less than 48 hours: No refund

Non-attendance: No refund

All cancellations must be made via email to janjilla@actascend.co.uk. Emails will be timestamped and refunds acknowledged if within the above timeframes.

3. Cancellation by Act and Ascend

We may need to cancel or reschedule sessions due to:

Weather or safety concerns
Illness or unforeseen circumstances
Insufficient bookings

In such cases, you may choose:

A full refund, or
A rescheduled date mutually agreed upon.

4. Online Payment Processing

All payments are processed through Wix.

Act and Ascend is not responsible for technical issues caused by the payment platform.
Refunds will be issued using the same payment method used to make the booking.

5. Special Considerations

Tutoring sessions for under-18s require parental/guardian consent. Refunds follow the same timetable as above.
Any refund requests due to exceptional circumstances will be considered on a case-by-case basis.

6. How to Request a Refund

To request a refund, use the email below or send us an enquiry form.

Include:

Booking reference or receipt number
Name of participant
Date of session

Refunds will typically be processed within 7–14 working days.

7. No Other Refunds

Refunds are not available for:

Changes of mind
Technical difficulties on the participant’s end (internet, device, etc.)
Partial attendance of a session

8. Contact

For questions about refunds, cancellations, or rescheduling, contact:
Email: janjilla@actascend.co.uk