​Privacy Policy

Act and Ascend
Last updated: 02 December 2025

 

1. Introduction

 

Welcome to Act and Ascend (“we”, “us”, “our”).

 

We are committed to protecting your personal information and complying with the UK GDPR and Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

• Visit our Wix-powered website

• Make an enquiry

• Make a booking

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2. Who We Are

 

Act and Ascend
Sole Trader: Janjilla Wellock
Email: janjilla@actascend.co.uk
Website: www.actascend.co.uk

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3. ICO Registration

 

Act and Ascend is registered with the Information Commissioner’s Office (ICO) as a data controller in the United Kingdom.

This registration confirms our commitment to handling personal data lawfully, securely, and transparently.

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4. Information We Collect

 

We collect personal information when you visit the website, make an enquiry, create an account, book a session, or make a payment.

 

A. Information you provide directly

This may include:

• Name

• Email address

• Phone number

• Address (if required for booking/legal purposes)

• Emergency contact information (if required for activity safety)

• Booking details

• Payment-related information (see below)

• Any information submitted in a contact form or email

• Optional health/suitability information if required for the activity

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B. Payment Information

Payments on Wix may be processed via:

• Wix Payments

• PayPal

We do NOT receive or store your full card details.
These are processed securely by the payment provider in accordance with PCI-DSS standards.

We may receive confirmation of:

• Payment status

• Last 4 digits of card

• Billing address

• Transaction ID

 

C. Booking information

Wix may collect and store details such as:

• Services booked

• Dates/times selected

• Payment status

• Account profile details (if you enable customer accounts)

 

D. Information collected automatically by Wix

Wix may automatically collect:

• IP address

• Browser and device type

• Pages visited

• How long you spend on each page

• Buttons clicked

• Referring website

• Location (approximate)

• Website activity and security logs

 

4. Cookies 

Wix uses cookies for:

• Site functionality

• Booking system functionality

• Payment processing

• Performance

• Analytics

• Security

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5. How We Use Your Information

​We use personal data for:

 

A. Providing services

• Processing bookings

• Managing your account (if applicable)

• Taking payments

• Sending confirmations, reminders, or updates

 

B. Communication

• Responding to enquiries

• Providing customer support

• Sending important updates about your booking

 

C. Safety & legal obligations

• Ensuring activities are safe for participants

• Emergency contact use

• Health/suitability checks (if applicable)

• Compliance with insurance, tax, and legal obligations

 

D. Improving the website

• Analytics

• Performance optimisation

• Security monitoring

 

We do not use your data for automated decision-making or targeted advertising unless you explicitly opt in.

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6. Legal Basis for Processing Under UK GDPR

 

We process your data under the following legal bases:

 

A. Contractual Necessity

To provide the services you request, including:

• Bookings

• Payments

• Communication

• Service delivery

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B. Legal Obligation

For:

• Financial/tax compliance

• Insurance requirements

• Incident reporting (where applicable)

 

C. Legitimate Interests

For:

• Website security

• Responding to enquiries

• Improving user experience

 

D. Consent

For:

• Optional marketing communication

• Any health/suitability information you voluntarily provide

 

You can withdraw consent at any time.

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7. How Wix Processes your Data

 

Your data may be stored on secure Wix servers located in:

• Europe

• The United States

• Israel (adequacy decision in place)

Wix complies with:

• UK GDPR

• EU GDPR

• ISO 27001/27018

• SOC 2 Type II

• PCI-DSS (via payment processors)​

 

8. Data Sharing

 

We do not sell your personal information.

 

We may share data with:

• Wix (hosting, infrastructure)

• Payment providers (PayPal, Wix Payments, etc.)

• Email service providers

• Legal authorities if required

• Insurance providers where necessary for safety or claims

 

All third parties are required to comply with UK GDPR.

 

9. Data Retention

 

We retain data for:

• Booking/transaction records: 6 years (required by UK tax law)

• Enquiry messages: typically 12–24 months

• Safety-related information: as required by insurance or law

• Analytics data: as defined by Wix’s retention schedule

 

We keep personal data only for as long as needed.

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10. Data Security

 

We use multiple safeguards including:

• SSL-secured connection

• Encrypted Wix servers

• PCI-compliant payment gateways

• Strong password protection

• Secure email providers

• Restricted access controls

• Wix DDoS and anti-malware protections

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11. Your Rights Under UK GDPR

 

You have the right to:

• Access your personal data

• Correct inaccuracies

• Request deletion

• Restrict or object to processing

• Withdraw consent

• Request a copy of your data

• Complain to the Information Commissioner’s Office (ICO)

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If you wish to exercise your rights, please contact:
janjilla@actascend.co.uk

 

12. External Links

The website may contain links to external sites.
We are not responsible for their privacy practices.

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13. Children's Privacy

Our website, services, and online booking/payment systems are not intended for individuals under 18.
We do not knowingly collect personal information from anyone under 18 without appropriate parental or guardian consent.

If we become aware that data has been collected from someone under 18 without consent, we will delete it promptly.

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14. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be posted on this page with the “Last updated” date.

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15. Contact Us

If you have any questions about this policy or your data, you can contact us at:

Email: janjilla@actascend.co.uk